PRIVACY POLICY

This privacy notice discloses the privacy practices (“Privacy Policy”) of PT Zillion Tech Indonesia, and
applies solely to the information collected on the Zilingo website or application. The Privacy Policy
describes how Zilingo uses and protects the information that you give while using this website or
application and intends to provide visitors to Zilingo website and App with clear and complete
information about the data and information that is collected and the way that data and information
is
stored and used. Zilingo values the privacy of its users. Before using Zilingo website and application,
we advise you to read this privacy policy and contact us at the email address or phone numbers
mentioned below if you have any questions or concerns.

Information Collected:
Zilingo only collects information wherever it is essential to us and where it is relevant to our Contract
and operations so as to be able to provide you with the best experience and service. Zilingo
promises to only collect and use personal information for the purposes mentioned below:
- For Product delivery
- For delivery updates provided to you
- For customer support
- For provision of relevant product information
- For Order processing
- To administer your Zilingo account with us
- To audit the downloading of data from Zilingo Website/App
- To improve/modify/customize website/application layout and/or design for the purpose of
customization for better user experience
- To identify our users and visitors and carry out research on our users’ demographics
- In the event that you accept that you have no objection to being provided with this
information to send you information based on your interests and usage which we think you
may find useful or which you may have requested from us, regarding our products and
services.

For as long as either required to us by law or as relevant for the purpose stated above:
- Browsing the Zilingo Application or Website will not require you to provide any personal
details. You may remain anonymous and we will not be able to identify you unless you
register and create an account with Zilingo using the process mentioned on the App
- Zilingo will not sell, share or trade your personal information collected online
with third parties, except in the following cases:

  1. In case of relevant information being passed onto our third- party logistics partners
    or third- party payment partners as necessary, to process your order, payments and
    delivery. This would include, but may not be limited to, name, bank account / credit
    card / debit card, shipping address and other order related information.
  2. In order to personalize the Website/App for you and to be able to perform
    behavioural analytics. This would include, but may not be limited to certain
    personally identifiable information you provide us such as name, email, mobile
    phone number and information we collect as you access and use our service,
    including device
    information, location and network carrier
  • Personal information collected online will be disclosed within our corporate group for
    internal use only
  • We may also send you marketing and/or promotional materials which you can unsubscribe
    from at any time

By accepting these Terms and Conditions you agree and accept that all information provided
by you will be true and accurate and will be kept up to date and that you will inform us of
any changes in the same, which you can do by accessing your Zilingo Account. Information
related to your orders is stored with us, but for security reasons, cannot be retrieved directly
by us. However, you may access this and other account related/marketing/promotional
information by logging into your Account on the App.

User Undertaking:
user undertake to treat the personal access data confidentially and not make it available to
unauthorised third parties. User accept and agree that Zilingo cannot be held liable for misuse of
passwords, unless such misuse is a result of our actions.

ZILINGO’s Undertaking :
Zilingo will endeavour to ensure that all information collected from you is safely and securely stored.
We will protect your personal information by:
- Restricting third party access to your personal information unless absolutely necessary; and
- Not retaining your personal information for any time period longer than required to fulfill
the above purpose All payment related data is encrypted as per our third- party payment
partners’ policies, for further information, please contact our customer care team as
detailed below.

Exceptions:
Zilingo is committed in its endeavor to comply with applicable laws governing the
protection of personal data. However, in exceptional circumstances, if Zilingo is
required by law to disclose personal information, specifically if the disclosure is deemed essential to
prevent a threat to life or health, or for other law enforcement purposes, it will do so.

Miscellaneous:
When User visit Zilingo, the company’s servers will automatically record the information that your
browser sends whenever you visit our website. This information is collected to help us customize
and/or improve our website/app and the services and experience we provide and will not be used in
association or conjunction with any other personal information.

ZILINGO may also choose to use Google Analytics features of Display Advertising,
including but not restricted to the following: Remarketing, Google Display Network Impression
Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and
Interest Reporting. However, you can use the Google Ads Settings
(https://www.google.com/settings/ads), to opt out of Google Analytics for Display Advertising and
customize Google Display Network ads. Further, ZILINGO FOR BUSINESS/ZILINGO may choose to use
Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may
show ZILINGO FOR BUSINESS/ZILINGO ads on sites across the Internet. ZILINGO FOR
BUSINESS/ZILINGO and Third-Party vendors, which may include Google, use first party cookies (such
as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) together to
inform, optimize, and serve ads based on visitors’ past visits to ZILINGO FOR BUSINESS/ZILINGO, as
well as report how ad impressions, other uses of ad services, and interactions with these ad
impressions and ad services are related to visits to ZILINGO FOR BUSINESS/ZILINGO. By accepting
these Terms and Conditions you accept that ZILINGO FOR BUSINESS/ZILINGO reserves the right to
modify and change this Privacy Policy at any time. We will endeavor to ensure that any changes to
this policy will be made available immediately on the website and/or mobile application. If you have
any comments or suggestions, we would be pleased to receive them at b2b.sales@zilingo.com. Our

Privacy Policy complies with the applicable laws governing the protection of personal data and
represents the industry’s best practices.

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